PreEdit Support

Get help with installation, accounts, billing or editing tools.

Getting started

• Installation and sign-in
• Premiere Pro connection
• Your first project and workflow

Editing tools

• Silence Removal and Text to Edit
• Podcast editing and camera sync
• B-roll, Motion Library and vertical content
• Transcription and captions

Account and billing

• Plans and allowances
• Invoices, subscriptions and cancellation
• Changing the active computer

Contact support

Email SUPPORT_EMAIL_REPLACE_ME. Include your Premiere Pro, PreEdit, macOS or Windows version, the error message and a screenshot where possible.