Delivery, Cancellation and Refund Policy
This policy applies to PreEdit subscriptions, allowances and related digital services. Mandatory consumer rights in the customer’s jurisdiction remain unaffected.
1. Electronic delivery
PreEdit is delivered electronically. Delivery is complete when payment is verified and the subscription or entitlement becomes available in the registered account.
2. Service start
Running a paid feature, consuming processing allowance or using plan-only functionality indicates that performance of the digital service has begun.
3. Cancellation
You may cancel through the account area or by contacting SUPPORT_EMAIL_REPLACE_ME. Cancellation stops future renewals according to the terms shown at purchase. Cancellation and a refund for a completed past period are separate matters.
4. Refund-eligible situations
After review, a full or partial refund may be issued for a duplicate or incorrect charge, payment without account activation, a substantial unresolved PreEdit fault that prevents use of the core service, or any situation where applicable law requires a refund.
5. Situations that do not automatically create a refund
Subject to mandatory rights, changing your mind after successful use, moving to another product, using the service less than expected, failing to meet published system requirements or expecting an unadvertised feature does not by itself create a refund right.
6. Allowances and promotional rights
Successfully completed operations may consume an allowance. If an operation fails because of PreEdit or provider infrastructure and produces no usable result, we may restore the allowance or provide another attempt. Free trial and promotional rights have no cash value.
7. Third-party and customer systems
Unsupported software, insufficient hardware, internet failure, customer settings or third-party outages do not automatically require a full refund. We will assess material and prolonged failures fairly and apply any remedy required by law.
8. Abuse and chargebacks
Lawful cancellation, refund and chargeback rights are not abuse. Repeated fake accounts, promotion manipulation, credential sharing or false payment disputes may be investigated and access may be restricted where permitted by law.
9. Refund method and timing
Approved refunds are normally returned to the original payment method. Processing times may depend on the payment provider or bank. Statutory deadlines apply where relevant.
10. Requests
Send requests to SUPPORT_EMAIL_REPLACE_ME with your account email, payment date, order reference and a clear explanation. We request only information reasonably needed to assess the request.